Flightz

Privacy Policy

How we collect, use, and protect your information at Flightz.

Last updated:

Privacy Policy

At Flightz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, create an account, purchase a membership, or use our services.

1. Who We Are

Our website is https://flightz.co.

Flightz is a flight deal subscription service that helps travelers discover discounted airfare and receive personalized flight deal alerts.

For questions about this Privacy Policy, contact us at hello@flightz.co.

2. Our Services

Flightz provides personalized flight deal discovery, email alerts, and membership services.

Our services include:

  • Finding discounted flights from selected departure cities.
  • Sending curated flight deal notifications by email.
  • Providing access to a members-only dashboard.
  • Personalizing flight recommendations based on travel preferences.
  • Directing members to third-party flight search and booking services.

Flightz is not an airline or flight booking platform.

We work with Skyscanner to help members find available flights. When you select a flight deal, you may be redirected to Skyscanner or another booking provider.

Flight bookings, payments for airline tickets, and related transactions are handled by third-party providers under their respective terms and privacy policies.

3. Information We Collect

Personal Information

We collect information you voluntarily provide when registering for or using Flightz.

Account Information

  • Email address.
  • Name.
  • Password or authentication credentials.
  • Account identifiers and membership status.

Travel Preferences

  • Preferred departure city or airport.
  • Preferred destinations.
  • Travel interests and preferences.
  • Flight alert settings.

Payment and Membership Information

  • Subscription plan.
  • Billing and renewal history.
  • Payment status and transaction identifiers.
  • Limited billing information provided by Stripe.

All membership payments are processed through Stripe. We do not store complete credit card numbers or card security codes on our servers.

Social Login Information

When you register or sign in using Google Login, we may receive your email address, Google account identifier, name, and basic profile information authorized through the Google authentication process.

Support Communications

We collect information you provide when contacting customer support, requesting assistance, or submitting feedback.

Automatically Collected Information

When you interact with our website or emails, we may automatically collect:

  • Device Information: IP address, browser type, operating system, device type, and technical identifiers.
  • Usage Information: Pages visited, referral sources, website interactions, and engagement activity.
  • Approximate Location: Country or region inferred from your IP address.
  • Email Engagement: Email delivery status, opens where measurable, clicks, and unsubscribe actions.
  • Technical Information: Log files, error reports, security events, and performance data.

We use this information to operate, secure, analyze, and improve our services.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to provide website functionality, measure performance, and understand advertising effectiveness.

Necessary Cookies

Essential technologies support:

  • Account registration and authentication.
  • Login sessions.
  • Membership access.
  • Payment and subscription functionality.
  • Website security.
  • Google Login authentication.

Disabling these technologies may affect your ability to use certain features.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

  • Pages visited and session activity.
  • Approximate location.
  • Device and browser characteristics.
  • Traffic sources.
  • Website engagement and conversion events.

Google Analytics 4 commonly uses cookies such as _ga and _ga_<container-id> to distinguish users and maintain session information. Their default expiration is two years, subject to browser limitations and configuration.

Advertising and Marketing Pixels

We use advertising measurement technologies, including:

Meta Pixel (Facebook and Instagram)

Meta Pixel helps us measure advertising performance, understand conversions, and optimize our advertising campaigns.

Depending on the configuration, information processed may include browser identifiers, IP addresses, website interactions, and conversion events.

TikTok Pixel

TikTok Pixel helps us measure traffic and conversions associated with TikTok advertising campaigns.

Depending on the configuration, TikTok may receive device identifiers, browser information, website activity, and conversion events.

Certain advertising integrations may also process hashed contact information where that functionality is enabled.

The processing of information by Meta and TikTok is also governed by their respective privacy policies.

You can control or delete cookies through your browser settings.

Where required by applicable law, we provide choices regarding non-essential analytics and advertising technologies, including consent and opt-out mechanisms.

Certain privacy laws may also require us to recognize browser-based opt-out preference signals.

5. How We Use Your Information

We use personal information for the following purposes:

Providing Our Services

  • Creating and maintaining membership accounts.
  • Personalizing flight deal recommendations.
  • Delivering flight alerts.
  • Managing travel preferences.

Membership and Billing

  • Processing subscription payments through Stripe.
  • Managing billing, renewals, cancellations, and refunds.
  • Providing membership access.
  • Sending payment confirmations and account notices.

Email Communications

  • Sending personalized flight deals.
  • Delivering account notifications.
  • Sending service announcements.
  • Sending promotional offers where permitted.

Service Improvement

  • Analyzing website usage.
  • Improving onboarding and conversion flows.
  • Optimizing flight deal recommendations.
  • Understanding member engagement.

Security and Compliance

  • Preventing fraud and unauthorized access.
  • Maintaining service security.
  • Complying with applicable legal obligations.
  • Enforcing our Terms and Conditions.

6. Third-Party Services

Flightz works with third-party service providers that may process personal information in connection with our services.

Stripe

Stripe processes membership payments, subscriptions, and related billing transactions.

Payment information is handled according to Stripe’s privacy and security practices.

Resend

Resend provides email delivery infrastructure for our services, including:

  • Flight deal notifications.
  • Account verification messages.
  • Password reset emails.
  • Billing and subscription notifications.
  • Permitted promotional communications.

Resend may process email addresses, email content, delivery information, and related technical data necessary to provide these services.

Google Analytics

Google Analytics helps us measure website traffic, visitor behavior, and conversion performance.

Meta Pixel

Meta Pixel helps us measure and improve advertising campaigns on Meta platforms, including Facebook and Instagram.

TikTok Pixel

TikTok Pixel helps us measure and optimize TikTok advertising performance.

Google Login

Google authentication allows users to create accounts and sign in using their Google credentials.

We receive the account information necessary to authenticate users, as authorized through Google’s login process.

Skyscanner

We use Skyscanner as a flight search and referral partner.

When you follow a flight deal to Skyscanner, information about your visit and referral may be processed by Skyscanner.

Any additional information you provide directly to Skyscanner or a booking provider is subject to that provider’s privacy practices.

We may also use hosting, database, security, and infrastructure providers to operate our website and membership services.

7. Email Communications

Email delivery is a central feature of the Flightz membership.

We use Resend to deliver email communications.

Flight Deal Alerts

Members receive curated flight deals based on their selected departure cities and travel preferences.

These emails are a core part of the membership service.

Members may manage their alert preferences or unsubscribe from applicable communications.

Account and Billing Emails

We may send essential service-related communications, including:

  • Account verification.
  • Password resets.
  • Payment confirmations.
  • Subscription renewals.
  • Cancellation confirmations.
  • Important account and security notifications.

Promotional Emails

Where permitted by law, we may send:

  • Membership offers.
  • Discounts.
  • New feature announcements.
  • Promotional campaigns.
  • Reactivation offers to former members.

Where required, we obtain consent for promotional emails separately from necessary service communications.

You may unsubscribe from promotional emails using the unsubscribe link provided in applicable messages.

Unsubscribing from emails does not automatically cancel your paid membership.

Membership cancellation is governed by our Terms and Conditions.

8. How We Share Information

We may disclose personal information in the following circumstances.

Service Providers

With companies that help us provide our services, including Stripe, Resend, Google, Meta, TikTok, and our infrastructure providers.

Flight Search and Referral Partners

With Skyscanner and other applicable referral partners, to the extent necessary to support referrals, attribution, and related services.

Advertising Partners

Advertising technologies may disclose identifiers and interaction information to advertising platforms.

Under some privacy laws, these disclosures may qualify as the sale or sharing of personal information, even where no money is exchanged for the data.

Legal Requirements

When necessary to comply with laws, regulations, court orders, or other valid legal processes.

Business Transactions

In connection with a merger, acquisition, restructuring, financing, or sale of business assets.

With Your Consent

When you authorize or direct us to disclose information.

We do not sell customer contact lists for monetary compensation. However, advertising-related disclosures may be subject to additional privacy rights and restrictions under applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfill legitimate business and legal purposes.

Our retention practices generally include:

  • Account Information: Retained while your account is active and afterward where necessary for legitimate business or legal purposes.
  • Travel Preferences: Retained while needed to personalize your flight alerts.
  • Subscription Records: Retained as necessary for billing, tax, accounting, fraud prevention, and legal compliance.
  • Email Preferences: Retained as necessary to manage communications and honor unsubscribe requests.
  • Analytics Information: Retained according to applicable analytics configurations and operational needs.
  • Support Communications: Retained as necessary to address inquiries, resolve disputes, and maintain appropriate records.

Account Deletion

You may request deletion of your Flightz account and associated personal information by emailing hello@flightz.co.

We may verify your identity before processing a deletion request.

Following a valid request, we will delete or de-identify personal information unless retention is necessary or permitted for legal compliance, security, fraud prevention, accounting, dispute resolution, or other lawful purposes.

Certain information may remain in backups until removed according to applicable backup retention procedures.

10. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, and destruction.

These measures include security controls appropriate to the nature of the information and our services.

Payment processing is handled through Stripe, reducing the need for Flightz to handle sensitive payment card details directly.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

  • Access: Request information about the personal data we hold.
  • Correction: Request correction of inaccurate personal information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request a copy of eligible personal information in a portable format.
  • Objection: Object to certain processing activities.
  • Restriction: Request limitations on certain processing activities.
  • Consent Withdrawal: Withdraw consent where processing depends on consent.
  • Advertising Opt-Out: Opt out of qualifying sales, sharing, or targeted advertising.
  • Appeal: Appeal a decision on a privacy request where required by law.

To exercise your rights, contact hello@flightz.co.

We may request information reasonably necessary to verify your identity and process your request.

We respond to privacy requests within the periods required by applicable law.

Where required, you may also submit requests through an authorized agent.

We do not unlawfully discriminate against individuals for exercising their privacy rights.

Additional Rights for California Residents

Where the California Consumer Privacy Act (CCPA), as amended, applies, California residents may have additional rights regarding the collection, use, sale, and sharing of personal information.

The categories we may collect include identifiers, commercial information, internet activity, approximate geolocation information, and inferences based on travel preferences and website interactions.

We collect these categories from users, their interactions with our services, and relevant service providers. We use and disclose them for the purposes and to the recipients described in this Privacy Policy.

Certain advertising disclosures involving Meta Pixel or TikTok Pixel may constitute sharing for cross-context behavioral advertising.

Where required, we provide mechanisms to opt out of qualifying sales or sharing of personal information and recognize applicable opt-out preference signals.

We do not knowingly sell or share the personal information of users under 16 without the affirmative authorization required by applicable law.

If a user aged 13 to 15 provides such authorization where legally permitted, that user may subsequently withdraw it.

GDPR Rights

Where the European Union General Data Protection Regulation (GDPR) or UK GDPR applies, our legal bases for processing personal information may include:

  • Contractual necessity: To create accounts, manage subscriptions, and deliver requested flight alerts.
  • Consent: For optional marketing communications and non-essential tracking when consent is required.
  • Legitimate interests: For service improvements, security, fraud prevention, and business operations, subject to applicable balancing requirements.
  • Legal obligations: To comply with applicable laws and regulations.

Individuals covered by these laws may have additional rights, including the right to lodge a complaint with an appropriate data protection authority.

Privacy-related requests may be submitted to hello@flightz.co.

12. International Data Transfers

Flightz and its service providers may process information in the United States and other countries.

Data protection requirements may differ between jurisdictions.

Where applicable law requires safeguards for international transfers, we rely on appropriate legal mechanisms, which may include adequacy decisions, applicable Standard Contractual Clauses, or other recognized transfer arrangements.

13. Membership and Billing

Membership pricing, free trials, subscription renewals, cancellations, refunds, and other commercial terms are governed by our Terms and Conditions.

This Privacy Policy addresses how personal information is processed in connection with those activities.

For full membership and billing rules, please refer to our Terms and Conditions at https://flightz.co/terms.

14. Children’s Privacy

Flightz is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take appropriate steps to delete that information.

Additional restrictions may apply to the use of personal information for targeted advertising involving users under 16.

If you believe a child under 13 has provided personal information to Flightz, please contact hello@flightz.co.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business operations, or legal requirements.

When we make changes, we will:

  • Publish the updated policy on our website.
  • Update the “Last updated” date.
  • Provide additional notice or obtain consent where required by applicable law.

We encourage users to review this Privacy Policy periodically.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Flightz

Website: https://flightz.co

Email: hello@flightz.co

We will respond to privacy inquiries in accordance with applicable legal requirements.